Thread: Virgin least complained about provider in Q2 2011
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Old 24-09-2011, 00:03   #29
Tim Deegan
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Re: Virgin least complained about provider in Q2 2011
Quote:
Originally Posted by BenMcr View Post
I never said it wasn't Virgin's aim to please 100% of their customers, I'm saying its not possible

Complaints are made and end up with OFCOM due to many factors, not all of them down to Virgin.

As we going around in a circle here I think it's time to respect each others position and leave it at that
I never said it was possible to please 100% of customers. We all know that there are customers who are impossible to please. What I am saying is that they could do a hell of a lot more to try and please customers.

I have said that only a small percentage of complaints go to ofcom, so there are many times more that don't. So VM have nothing to blow their trumpet about.

Even from this thread you can see that many people hate the overseas call centres, because they are impossible to deal with.

I am not one of those customers who is impossible to please, yet I have had many avoidable issues with VM, that could have been dealt with far better. The worst issue is the lies that customers are told by customer service....even you can't defend that.
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