Quote:
Originally Posted by Tim Deegan
Well it should be a priority of any company, big or small, to aim to please 100% of it's customers. But all too often they are happy just to please 90% or so.
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I never said it wasn't Virgin's aim to please 100% of their customers, I'm saying its not possible
Complaints are made and end up with OFCOM due to many factors, not all of them down to Virgin.
As we going around in a circle here I think it's time to respect each others position and leave it at that