Quote:
Originally Posted by BenMcr
Again OFCOM have done no checking to see whether the complaints are valid or not.
It's customers who have refused any settlement of the complaint with the provider.
As I said above, I know for a fact that people have 'gone to OFCOM' because they didn't get X product free or X credit.
Just because it's a complaint to OFCOM doesn't make Virgin at fault
On the flip side to that, I'm sure there are some perfectly valid issues in there where things could have gone better.
No company the size of Virgin (or BT or Sky) are ever going to please 100% of their customers 100% of the time, and not every complaint can be resolved to the customers benefit or satisfaction
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You are a Virgin employee, so you will probably defend them to the hilt, and your remarks are obviously biased.
I really hate the excuse "No company the size of Virgin (or BT or Sky) are ever going to please 100% of their customers 100% of the time, and not every complaint can be resolved to the customers benefit or satisfaction". We hear this sort of excuse all the time from big companies. Well it should be a priority of any company, big or small, to aim to please 100% of it's customers. But all too often they are happy just to please 90% or so.
I have personally had countless issues with Virgin/NTL over about 20 years. And I have never taken it to ofcom, so my complaints wouldn't even appear on their statistics. In fact my latest complaint was when my two businesses were without telephones for three days when we moved because I was lied to by a member of the Virgin staff.