Quote:
Originally Posted by Tim Deegan
The fact remains that in just 3 months 600 of their customers have seen fit to escalate a complaint as far as Ofcom. This is still unacceptable in anyones book.
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Again OFCOM have done no checking to see whether the complaints are valid or not.
It's customers who have refused any settlement of the complaint with the provider.
As I said above, I know for a fact that people have 'gone to OFCOM' because they didn't get X product free or X credit.
Just because it's a complaint to OFCOM doesn't make Virgin at fault
On the flip side to that, I'm sure there are some perfectly valid issues in there where things could have gone better.
No company the size of Virgin (or BT or Sky) are ever going to please 100% of their customers 100% of the time, and not every complaint can be resolved to the customers benefit or satisfaction