Thread: Virgin least complained about provider in Q2 2011
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Old 23-09-2011, 21:53   #23
batchain
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Re: Virgin least complained about provider in Q2 2011
Quote:
Originally Posted by Tim Deegan View Post
A percentage is a percentage, and 1.5% actually going to the ombudsman is abysmal. It means that 60,000 customers had complaints so serious that VM's complaints procedure wasn't enough, and they felt they had to take it to the ombudsman.
0.15 per 1,000 customers = 600 out of 4 million.
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