A number of those 'complaints' will include those customers that just didn't get what they wanted.
Someone not getting a free TiVo may take their complaint to OFCOM, who would record it as such even though it's not one
Even OFCOM themselves say that don't check whether the complaints reported are actually valid or not (from the previous report quote)
Quote:
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The complaints data reflects the views of consumers as reported to Ofcom. Ofcom has sought to ensure that its data is sound but has not checked the veracity of individual complaints
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---------- Post added at 21:25 ---------- Previous post was at 21:23 ----------
Quote:
Originally Posted by Tim Deegan
Personally I believe that the reason they don't tackle the problem is because of the lack of competition.
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How do you arrive at that?
If Virgin have no competition and don't tackle complaints, wouldn't that mean they would have the highest number of complaints reported to OFCOM, not the least?