Thread: Virgin least complained about provider in Q2 2011
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Old 23-09-2011, 21:19   #21
Tim Deegan
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Re: Virgin least complained about provider in Q2 2011
Quote:
Originally Posted by Hugh View Post
To be fair, you are unlikely to have over 4 million customers, so your 100% is probably more achievable.....
A percentage is a percentage, and 1.5% actually going to the ombudsman is abysmal. It means that 60,000 customers had complaints so serious that VM's complaints procedure wasn't enough, and they felt they had to take it to the ombudsman. And at a guess that means that they probably have had at least 10x that amount in complaints that haven't gone to Ofcom.

So this is nothing to blow your trumpet about. It is something that should be looked at very seriously. Personally I believe that the reason they don't tackle the problem is because of the lack of competition.

The only reason I have stayed with Virgin is because their service (not their customer service) is probably the best of a very bad bunch.
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