Thread: Virgin least complained about provider in Q2 2011
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Old 23-09-2011, 20:33   #19
Tim Deegan
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Re: Virgin least complained about provider in Q2 2011
Quote:
Originally Posted by BenMcr View Post
From the report:
Thanks for that.

It would be good if there was an honest report with statistics provided by the companies themselves.

Even 0.15 per 1000 is a huge number to actually go all the way to Ofcom, because I should think that there are probably about another 100 who don't go as far as the ombudsman.

I makes me laugh when companies pat themselves on the back if they have 90% satisfied customers. Personally I aim to have 100% of my customers not just happy, but over the moon with our service (although there will always be the odd Victor Meldrew type who you will never please).
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