[BenMcr]

Originally Posted by Tim Deegan

It would be interesting to know how those statistics are compiled. I suspect that it only accounts fo complaints that have gone as far as offcom (or whoever the ombudsman is these days).

From the report:

The data only covers telecoms complaints that consumers have chosen to report to Ofcom, and does not represent complaints consumers may have made directly to their providers. As such it will only provide a partial picture of complaints by provider.
• The complaints data reflects the views of consumers as reported to Ofcom. Ofcom has sought to ensure that its data is sound but has not checked the veracity of individual complaints.