Cable Forum - View Single Post - Superhub Upgrade 30meg > 50meg

djbenson · 23-09-2011, 19:21

Like I said the best the could offer was the 4-7 slot and when I asked them to "put a note on" saying I won't be home until around 6pm they were very arsey with me.

I'll try again with a different agent and see if I can wangle a weekend appointment.

Still confused what "thing" the engineer needs to do? Check the signals, put some filters/attenuators (of whatever they're called), get the upgrade signal sent then off he pops - the initial install only took 10 minutes (cos I was already cabled-up) and I installed my own SuperHub - can't imagine what it costs to send out an engineer when there is no good reason.

23-09-2011, 19:21	#8
djbenson Inactive Join Date: Jan 2007 Posts: 14	Re: Upgrade 30meg > 50meg - Engineer Visit Required? Like I said the best the could offer was the 4-7 slot and when I asked them to "put a note on" saying I won't be home until around 6pm they were very arsey with me. I'll try again with a different agent and see if I can wangle a weekend appointment. Still confused what "thing" the engineer needs to do? Check the signals, put some filters/attenuators (of whatever they're called), get the upgrade signal sent then off he pops - the initial install only took 10 minutes (cos I was already cabled-up) and I installed my own SuperHub - can't imagine what it costs to send out an engineer when there is no good reason.