Cable Forum - View Single Post - Superhub Upgrade 30meg > 50meg

djbenson · 23-09-2011, 10:03

I paid the £30 fee a couple of months ago to upgrade our 20meg service to 30meg so have the superhub which reports suggest is capable of well over 100meg - so imagine my surprise when I called today to upgrade my 30meg service to 50meg and was told I'd need an engineer visit.

When I quizzed the agent I was told I'd need a "new hub" and for the engineer to check the wiring.

This seems nonsensical to me as I would have thought it was something they could turn on at their end.

Can anybody confirm the need for an engineer visit? I have no problems with my wiring - my 30meg connection is a steady 29.5meg 99% of the time...

23-09-2011, 10:03	#1
djbenson Inactive Join Date: Jan 2007 Posts: 14	Upgrade 30meg > 50meg - Engineer Visit Required? I paid the £30 fee a couple of months ago to upgrade our 20meg service to 30meg so have the superhub which reports suggest is capable of well over 100meg - so imagine my surprise when I called today to upgrade my 30meg service to 50meg and was told I'd need an engineer visit. When I quizzed the agent I was told I'd need a "new hub" and for the engineer to check the wiring. This seems nonsensical to me as I would have thought it was something they could turn on at their end. Can anybody confirm the need for an engineer visit? I have no problems with my wiring - my 30meg connection is a steady 29.5meg 99% of the time...