Cable Forum - View Single Post - Virgin least complained about provider in Q2 2011

Angua · 23-09-2011, 08:28

Recently went on an Abusive Call handling course where we learnt the worst three things to do. Not listen, read from a script and surprisingly respond as the complainants opening comments expect.

Also a company that receives lots of complaints and handles them properly will be far better than somewhere that does not accept complaints.

23-09-2011, 08:28	#15
Angua 17 years same company Join Date: Apr 2005 Location: Expanding Town with crap roads Age: 66 Services: ? BB, basic phone. Share of Disney+ Posts: 7,674	Re: Virgin least complained about provider in Q2 2011 Recently went on an Abusive Call handling course where we learnt the worst three things to do. Not listen, read from a script and surprisingly respond as the complainants opening comments expect. Also a company that receives lots of complaints and handles them properly will be far better than somewhere that does not accept complaints.