Cable Forum - View Single Post - Virgin least complained about provider in Q2 2011

Angua · 22-09-2011, 23:36

Another 90% happy Virgin customer (with Comtel then NTL). Moved house 3 times all went well. My only issues are with the charging for existing customers (have to ask for new/lower prices rather than be offered) and Media Player that doesn't work at all. And scripted overseas call centre staff. - Just remembered, having real problems getting the new remote to do the volume on the TV - will have another go tomorrow.

Helpful UK based staff both on the phone and through here.

22-09-2011, 23:36	#13
Angua 17 years same company Join Date: Apr 2005 Location: Expanding Town with crap roads Age: 66 Services: ? BB, basic phone. Share of Disney+ Posts: 7,674	Re: Virgin least complained about provider in Q2 2011 Another 90% happy Virgin customer (with Comtel then NTL). Moved house 3 times all went well. My only issues are with the charging for existing customers (have to ask for new/lower prices rather than be offered) and Media Player that doesn't work at all. And scripted overseas call centre staff. - Just remembered, having real problems getting the new remote to do the volume on the TV - will have another go tomorrow. Helpful UK based staff both on the phone and through here.