Cable Forum - View Single Post - Superhub R30

Chrysalis · 20-09-2011, 05:21

The abuse seph has got I feel is unfair. His posts look very rational to me.

Here are some facts.

Firmwares prior to R30 suffered from a wireless driver memory leak issue which has been confirmed to be the cause of various instabilities including unexpected reboots.
R25 caused various websites to stop working properly including high profile youtube.
The superhub is feature bare.

Those 3 are all facts and issues that affected a significant amount of VM customers. By significant I mean enough so that it caused the media to do news reports on it and VM have had to make sticky posts and firmware updates to try and resolve them.

What is theory by both sides of the argument is how many people actively have issues with the superhub. I believe seph's point is there is probably user's out there that have problems that are superhub related but due to lack of knowledge and perhaps experience are not thinking the superhub is the problem so as such they dont ring and complain about it. Probably not also helped by that those that do ring in can get misdiagnosed by VM support staff blaming their pc or bad SNR or something instead. Now the superhub has modem mode most of the bad feedback should dissapear, this should have been available on the launch but I hope thats a lesson VM have learnt now. But its also clear that those who still want to use the superhub and rightfully feel they shouldnt have to buy their own router seem to still be reporting wireless related problems.

So any claim that says "the majority dont have problems", is just an educated guess at best. I dont remember emergency firmware updates done for the dir615 device, complaints of it rebooting itself and youtube streaming broken by it.

20-09-2011, 05:21	#292
Chrysalis Inactive Join Date: Sep 2003 Posts: 12,047	Re: R30 - Superhub R29 is no more.... The abuse seph has got I feel is unfair. His posts look very rational to me. Here are some facts. Firmwares prior to R30 suffered from a wireless driver memory leak issue which has been confirmed to be the cause of various instabilities including unexpected reboots. R25 caused various websites to stop working properly including high profile youtube. The superhub is feature bare. Those 3 are all facts and issues that affected a significant amount of VM customers. By significant I mean enough so that it caused the media to do news reports on it and VM have had to make sticky posts and firmware updates to try and resolve them. What is theory by both sides of the argument is how many people actively have issues with the superhub. I believe seph's point is there is probably user's out there that have problems that are superhub related but due to lack of knowledge and perhaps experience are not thinking the superhub is the problem so as such they dont ring and complain about it. Probably not also helped by that those that do ring in can get misdiagnosed by VM support staff blaming their pc or bad SNR or something instead. Now the superhub has modem mode most of the bad feedback should dissapear, this should have been available on the launch but I hope thats a lesson VM have learnt now. But its also clear that those who still want to use the superhub and rightfully feel they shouldnt have to buy their own router seem to still be reporting wireless related problems. So any claim that says "the majority dont have problems", is just an educated guess at best. I dont remember emergency firmware updates done for the dir615 device, complaints of it rebooting itself and youtube streaming broken by it.