[looking for help]

Thank-you ferretuk.
Oh I've tried many times already referring this problem to the Community forum - I've used the name Curious there if you want to read all my submissions! I've also phoned (as you say rip-off) the so-called help-line and the operative there - presumably India - had no idea whatsover what I was talking about refusing to accept there was any fault and blaming my handset dialling tone - yes, quite unbelievable isn't it. I despair.

Yes I've followed your other suggestion as well - I've dialled 179 via my phone and everything is dead that way too. I've been a good customer for 12 years and now a fault has developed there is no way of getting it corrected it seems ...... oh yes, I've also tried reporting it as a phone complaint - and wait for it - the operator then eagerly seizes upon the dial-up reference to wriggle out of addressing the fault and so sends me back to the utterly useless help-line!!!!!! I'm already looking into joining BT merely as a matter of principle and through anger. Another customer gone Virgin - but I'm sure you don't care.... The fact it's only legacy dial-up is irrelevant - what matters is they still bill me for a broken service and refuse responsibility. The help-lines read from a script - they do not listen to what you are saying ..... their assumption is that the customer is always wrong !!!!