Quote:
Originally Posted by Nopanic
The forums don't have anyone who supports dial up ..
PAYG Dialup Support: 0906 217 0003
Dialup Support: 0906 217 0002
Calls to these numbers cost £0.50 per minute and the call will last no more than 10 minutes. If the issue isn't resolved within 10 minutes the agent must offer you a call back and continue to support you.
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That sounds like a complete rip-off from the OPs point of view!
You're not alone by the look of it:
http://community.virginmedia.com/t5/...UP/td-p/698241
If dialling '179' (try it from a real phone rather than the modem) from the virgin line doesn't result in an answering modem then the fault is definitely at the Virgin end and the customer shouldn't have to pay up to £5 to report the fault.
Try reporting it via 150 and as a telephone fault to start with...
If it helps, here's a page that actually references 179 (or Blueyonder customers)
Link