Originally Posted by qasdfdsaq

I've never insisted other customers share my experience. Where have I ever insisted that? I only translated what VM themselves admitted and combined that with *other* people's reports of their Superhubs needing hard reset or replaced after the upgrade.

...snippety snip snip.

Originally Posted by Sephiroth

Kwikkie - that's exactly right. It is just as likely that many if not most the "majority" out there are suffering but either take it on the chin or can't be arsed (don't know how) to complain about it.

There are no published stats about trouble free SHs and those upon high who say the majority aren't having problems are no more likely to be right than you or I - unless they have access to stats that we don't.

VM certainly do have the stats (from their "Project Storm" because they sample each CM once an hour - or that was the aim of storm introduced a year ago. It's a mystery to me how VM have met their target of getting to problems ahead of a customer complaining.

Originally Posted by qasdfdsaq

Indeed, add to that the number of customers who wouldn't be able to tell, or don't understand the problems they're getting. I've seen so many people with slow internet connections blame the wireless, and vice versa, and/or viruses and/or "a bad line" etc.