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looking for help · 18-09-2011, 10:03

I would be very very grateful for help with this problem:

I'm a legacy Telewest Blueyonder Dial-Up customer: I'm in a Cable area: for the last 10 years I've logged successfully into the Internet via the number 179 via my laptop 56k modem:

But about 2 months ago the number 179 went dead - VM continue to bill me monthly for the dial-up service although no-one at customer services seems to be aware of or at all interested in the existence of a dial-up service that is certainly provided by Virgin. It is unfair I am still billed but no proper or informed technical help whatsoever is offered.

Needless to say my Virgin phone-line works normally with all other numbers: it is only the ability to connect with the mainframe computer, when I dial 179, that is the problem. Can anyone help me get Virgin to correct this problem that is clearly at their end? Thank-you.

18-09-2011, 10:03	#1
looking for help Inactive Join Date: Sep 2011 Posts: 2	Connection Problems I would be very very grateful for help with this problem: I'm a legacy Telewest Blueyonder Dial-Up customer: I'm in a Cable area: for the last 10 years I've logged successfully into the Internet via the number 179 via my laptop 56k modem: But about 2 months ago the number 179 went dead - VM continue to bill me monthly for the dial-up service although no-one at customer services seems to be aware of or at all interested in the existence of a dial-up service that is certainly provided by Virgin. It is unfair I am still billed but no proper or informed technical help whatsoever is offered. Needless to say my Virgin phone-line works normally with all other numbers: it is only the ability to connect with the mainframe computer, when I dial 179, that is the problem. Can anyone help me get Virgin to correct this problem that is clearly at their end? Thank-you.