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Re: Help/Advice requested for Virgin refer a friend
That's good advice, thanks. I'll bear it in mind for the future.
It's a shame that it's a mistake to assume competence, but c'est la vie I guess.
Anyway, I'll wait to see what the response to my letter of complaint is. Hopefully regardless of the outcome, I'll get some sort of definitive answer rather than being bounced around by different reps! Then if the answer is terrible, there's always CISAS...
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