Quote:
Originally Posted by colbeck
where do you live ?? may be able to help by getting hold of the AFM and may be able to put in a word if that would help.
Thank you Colbeck
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Hi, im from the south east, essex/thurrock area.
I think the local depot that serves where I live is basildon.
if you are able to, that would be great thanks.
Because I would like to persue some kind of complaint, really not very happy about it.. feel lied to and fobbed off which as a customer who pays nearly £1400 a year i dont feel is acceptable.
I know ive said it all already previously in this thread...but like I said first engineer, turned up.. did nothing then said nothing he could do and that he would get networks down regarding a corroded line tap in the pit.
I have no way to know if networks were even called let alone came down... but nothing changed regarding the signals.
then engineer number 2 came down, laughed and made a remark bless their cottom socks when I said that I thought ideal was nearest to 0 you can get.. then he told me -7 dBmV was acceptable, and with -6 dBmV it was fine.. no problems at all... checked the pit, said i was only person on the tap... but again said he would get networks down within 4 hours to take a look for any problems as to why I was getting erratic speeds.
4 hours came and gone, so again have no idea if networks were even called, all I know is again nothing was done.
Then the 100mbit team even though they acknowledged -6 was borderline. Although after I realised it was actually -3 considered borderline which is worse still. Because 2 engineers had been down they just said its working, no problems at all.. I see -6 dBmV all the time.. and wouldnt send any more engineers.
So I decided to phone up and report a fault with my TV (blocky picture) so they sent todays engineer down, and I was actually really pleased.. he checked the signal levels on the V+ box, then the modem... then checked them at the isolator... then the omni, before checking them at the pit.. really spent time tracing the problem backwards... then a while later he said that he had spoken with networks and there is definitely a problem... within an hour id guess, networks came down.. actually saw the guy this time, he spent about 5 minutes doing something... then knocked on our door to say the problem was fixed... and when I checked now I have quite reasonable signal levels.
Therefore what im questioning now is... WHY didnt those 2 previous engineers do what this engineer today did? why so quick to say its fine, nothings wrong and leave... AND did they actually call networks? because if they did, the question I have is why did 2 networks team visits to that pit not resolve the problem? or even spot the problem? was only when networks guy number 3 come along.. problem solved within minutes... to me it looks like they wasnt even called out.