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Stuart · 15-09-2011, 20:40

I've had a similar problem. When Santander issued me a new card removing the "Abbey" branding midway through the card's life. I had a few problems with a couple of repeating payments (e.g. Be, who did not offer direct debits at the time) failing, but I sorted those.

A few months later, I paid for something online. The Verified By Visa check failed. When I contacted Santander (as advised by by the Verified by Visa dialogue), I was told the card was invalid (the system said the card didn't exist, but sadly any payments I made were still taken out of my account) and I should go to my local branch to report a faulty card. The local branch said the card was fine. Eventually, they replaced the card anyway.

BTW, the original card did work for most online retailers I tried, and in all the Chip And Pin machines.

15-09-2011, 20:40	#4
Stuart - Join Date: Jun 2003 Location: Somewhere Services: Virgin for TV and Internet, BT for phone Posts: 26,546	Re: Credit Card registration failure I've had a similar problem. When Santander issued me a new card removing the "Abbey" branding midway through the card's life. I had a few problems with a couple of repeating payments (e.g. Be, who did not offer direct debits at the time) failing, but I sorted those. A few months later, I paid for something online. The Verified By Visa check failed. When I contacted Santander (as advised by by the Verified by Visa dialogue), I was told the card was invalid (the system said the card didn't exist, but sadly any payments I made were still taken out of my account) and I should go to my local branch to report a faulty card. The local branch said the card was fine. Eventually, they replaced the card anyway. BTW, the original card did work for most online retailers I tried, and in all the Chip And Pin machines.