Over a year ago, my Mastercard was renewed. I have tried several times to re-register it, online, for PAYG top-up. Each time, registration has failed. Each time, I rang the 0854 number and was told to ring my bank as there was a problem with the card.
Each time, the bank has assured me the card is OK and of course I have been using it regularly without problem elsewhere.
A friend, also on Virgin has had exactly the same problem.
I tried to register it again today - same old, same old. I eventually asked to speak to a supervisor or manager. After being put on hold, I was told there was no supervisor available.
I rang off before I lost my temper completely.
I then stomped off to the supermarket, and successfully topped up there at the checkout.
