[Sephiroth]

Kwikkie - that's exactly right. It is just as likely that many if not most the "majority" out there are suffering but either take it on the chin or can't be arsed (don't know how) to complain about it.

There are no published stats about trouble free SHs and those upon high who say the majority aren't having problems are no more likely to be right than you or I - unless they have access to stats that we don't.

VM certainly do have the stats (from their "Project Storm" because they sample each CM once an hour - or that was the aim of storm introduced a year ago. It's a mystery to me how VM have met their target of getting to problems ahead of a customer complaining.