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RB2004 · 15-09-2011, 12:22

Engineer number 3 came today, did more than the previous 2.. checked out my signal levels on the modem, V+ box, isolator, omni, and in the pit.. then said that there was a problem and he called networks.

Networks have just been, and sorted it,

by the time I get a 4 way splitter fitted to eliminate the 2 way splitter, I should have a perfect signal level of around 0 dBmV

modem levels are now,

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 194 55616000 Kbits/sec 299000000 Hz -2.1 dBmV 41.0 dB Hybrid
Locked QAM256 193 55616000 Kbits/sec 291000000 Hz -1.7 dBmV 40.4 dB Hybrid
Locked QAM256 195 55616000 Kbits/sec 307000000 Hz -1.9 dBmV 41.0 dB Hybrid
Locked QAM256 196 55616000 Kbits/sec 315000000 Hz -2.1 dBmV 40.8 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

--------------------------------------------------------------------------------

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 35800000 Hz 44.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

and V+ box is -8 dBmV, -5 dBmV upstairs without the 2 way splitter.

So now im wondering if the previous 2 engineers were just giving me rubbish about calling networks, as they was supposed to of been down twice previously and didnt make this fix, so now im going to persue a complaint, why 2 engineers, and 2 "supposed" networks visits could not fix this problem and I was given rubbish about my signal levels being fine and nothing could be done.

When this engineer managed to get it fixed, with 1 call to networks and spent a lot more time investigating the problem.

15-09-2011, 12:22	#53
RB2004 Inactive Join Date: Jun 2009 Services: Services: 200 Mbit Gamer on Hub 3, 3x Arris V6 Boxes, CISCO V HD, VIP Package Posts: 689	Re: Signal Levels Engineer number 3 came today, did more than the previous 2.. checked out my signal levels on the modem, V+ box, isolator, omni, and in the pit.. then said that there was a problem and he called networks. Networks have just been, and sorted it, by the time I get a 4 way splitter fitted to eliminate the 2 way splitter, I should have a perfect signal level of around 0 dBmV modem levels are now, Downstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked Locked QAM256 194 55616000 Kbits/sec 299000000 Hz -2.1 dBmV 41.0 dB Hybrid Locked QAM256 193 55616000 Kbits/sec 291000000 Hz -1.7 dBmV 40.4 dB Hybrid Locked QAM256 195 55616000 Kbits/sec 307000000 Hz -1.9 dBmV 41.0 dB Hybrid Locked QAM256 196 55616000 Kbits/sec 315000000 Hz -2.1 dBmV 40.8 dB Hybrid Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown -------------------------------------------------------------------------------- Upstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power Locked ATDMA 1 20480 Kbits/sec 35800000 Hz 44.5 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV and V+ box is -8 dBmV, -5 dBmV upstairs without the 2 way splitter. So now im wondering if the previous 2 engineers were just giving me rubbish about calling networks, as they was supposed to of been down twice previously and didnt make this fix, so now im going to persue a complaint, why 2 engineers, and 2 "supposed" networks visits could not fix this problem and I was given rubbish about my signal levels being fine and nothing could be done. When this engineer managed to get it fixed, with 1 call to networks and spent a lot more time investigating the problem.