Cable Forum - View Single Post - V+ TV not working since downgrading

Blackened · 14-09-2011, 10:22

On Monday I downgraded my TV to the lowest (along with BB and return of a 2nd box). Since the implementation yesterday, V+/record/On Demand and all that menu no longer works (gives an error to call 150), I have about 12 channels only, and every time I change channel I get a message saying thanks for inserting smart card, let's get you up and running.. etc. I called off-shore CS last night to be told it was a fault in the area and it'd be fixed soon. Just called off-shore now and have been told my box is faulty and a tech's booked to come and replace it.
I'm convinced there's just some provisioning needs doing but trying to explain to off-shore that I've dropped services and it's not been working since then is met with silence.
Any of this make any sense to our residents technicians?

14-09-2011, 10:22	#1
Blackened Inactive Join Date: Mar 2009 Posts: 665	TV not working since downgrading - advice here please! On Monday I downgraded my TV to the lowest (along with BB and return of a 2nd box). Since the implementation yesterday, V+/record/On Demand and all that menu no longer works (gives an error to call 150), I have about 12 channels only, and every time I change channel I get a message saying thanks for inserting smart card, let's get you up and running.. etc. I called off-shore CS last night to be told it was a fault in the area and it'd be fixed soon. Just called off-shore now and have been told my box is faulty and a tech's booked to come and replace it. I'm convinced there's just some provisioning needs doing but trying to explain to off-shore that I've dropped services and it's not been working since then is met with silence. Any of this make any sense to our residents technicians?