Cable Forum - View Single Post - Coming Soon to Virgin TV (2011) Vol. III.

Arthurgray50@blu · 12-09-2011, 11:34

This is why, when l joined Sky, l took out a warranty, The cost of replacing the equipment would have meant a lot of money.

The Sky engineer, who called FOUR times in the same week to fix a fault, in the end he moved the dish, it cost me a £10.00 and that was part of the warranty.

When we broke our remote, we got a new one under the warranty.

It has all changed now with Sky, With VM, there is all this hassle, you will get an engineer, who won't check the problem, just change the box, for a refurb one.

VM have an attitude that change the box and they still get paid for it, with Sky, they have to check everything.

12-09-2011, 11:34	#1796
Arthurgray50@blu Inactive Join Date: Sep 2005 Posts: 6,798	Re: Coming Soon to Virgin TV (2011) Vol. III. This is why, when l joined Sky, l took out a warranty, The cost of replacing the equipment would have meant a lot of money. The Sky engineer, who called FOUR times in the same week to fix a fault, in the end he moved the dish, it cost me a £10.00 and that was part of the warranty. When we broke our remote, we got a new one under the warranty. It has all changed now with Sky, With VM, there is all this hassle, you will get an engineer, who won't check the problem, just change the box, for a refurb one. VM have an attitude that change the box and they still get paid for it, with Sky, they have to check everything.