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Firmsky · 11-09-2011, 15:38

Had a reply and is as follows..

Hi Adamipswich,
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Sorry to hear you have been having toruble with your upload speeds.
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I have checked your part of the network and can confirm that it is able to acheive 5Mb uploads.
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Thankyou for posting your ping test and modem information.
The ping test shows no issues, and everything looks OK with your modem re: power levels etc.
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You are correct when you say that your minislot size should be 4.
I have passed this information to our Networks team ref: F001732648
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thanks
Di
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Diane Smith
Help & Support Forum Team

So just got to wait for the fix now, my Mrs uploads lots of photos so until it does I'll keep getting it in the neck!!

11-09-2011, 15:38	#36
Firmsky Inactive Join Date: Sep 2010 Location: Ipswich Services: Ultimate ooomph Posts: 402	Re: Downstream channels Had a reply and is as follows.. Hi Adamipswich, * Sorry to hear you have been having toruble with your upload speeds. * I have checked your part of the network and can confirm that it is able to acheive 5Mb uploads. * Thankyou for posting your ping test and modem information. The ping test shows no issues, and everything looks OK with your modem re: power levels etc. * You are correct when you say that your minislot size should be 4. I have passed this information to our Networks team ref: F001732648 * thanks Di * * Diane Smith Help & Support Forum Team So just got to wait for the fix now, my Mrs uploads lots of photos so until it does I'll keep getting it in the neck!!