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Questor · 11-09-2011, 13:06

Hi guys, Here's what happened.

I rang CS and asked if my old box could be changed to a V HD unit. The chap was very helpful and said it would not be a problem and he said he had changed the order. Needless to say, when the engineers arrived they knew nothing about it!!!

They too were very helpful and said it was not a problem and they would change it anyway and just report that the old one was faulty.

Now I have a V HD (second box, the first is a Tivo) but it is not HD activated. So far I have spent nearly 3 hour on the phone trying to explain, to numerous departments, that all I want is for the V HD box to be activated to view the free HD content that is available on my package (not Sky HD).

Some CS say I can have it but they can't do it, and the ones that can do it want to charge me £49. There is even supposed the be a free free HD activation upgrade via the Web Sales Team and although I have tried this, and I have had an email telling me it has been done, the channels are still not available in HD.

Can anyone clarify if the HD content on my VIP50 package should be available on my second V HD box without any further charges and if it is how I might go about getting it activated. Is there a support email address that I could try?

11-09-2011, 13:06	#5
Questor cf.member Join Date: May 2004 Location: Coventry Posts: 40	Re: VIP Upgrade Question Hi guys, Here's what happened. I rang CS and asked if my old box could be changed to a V HD unit. The chap was very helpful and said it would not be a problem and he said he had changed the order. Needless to say, when the engineers arrived they knew nothing about it!!! They too were very helpful and said it was not a problem and they would change it anyway and just report that the old one was faulty. Now I have a V HD (second box, the first is a Tivo) but it is not HD activated. So far I have spent nearly 3 hour on the phone trying to explain, to numerous departments, that all I want is for the V HD box to be activated to view the free HD content that is available on my package (not Sky HD). Some CS say I can have it but they can't do it, and the ones that can do it want to charge me £49. There is even supposed the be a free free HD activation upgrade via the Web Sales Team and although I have tried this, and I have had an email telling me it has been done, the channels are still not available in HD. Can anyone clarify if the HD content on my VIP50 package should be available on my second V HD box without any further charges and if it is how I might go about getting it activated. Is there a support email address that I could try?