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Firmsky · 07-09-2011, 12:04

The ticket is not live anymore, they're are no known problems with my broadband!

Apart from Mini Slot Size 1 restricting my upload speed!

I just rang the 50meg team as I'm off today and knew I'd get a uk person, they've stated my upload upgrade has obviously ran into problems and I'm obviously not fully upgraded yet.?

I've had the increased speed for 2 months, my configuration pages show 5 meg upload?

Am I being fobbed off?

Here is my VM forum page in case you wanted to look at modem stats

http://community.virginmedia.com/t5/...t/false#M73266

Update

I've just rung again as I knew I had been fobbed off and spoke with Ste in the Liverpool office 50meg team, he had never heard of the mini slot size problem but was very good and researched the relevant posts on the VM forum and found all the info I had told him which was posted by Seph. He then spoke to 2nd line support who confirmed my UBR is currently going through a lot of maintenance which does explain the 3 to 4 DS channels etc but this work is stated to finish tomorrow 8/9/11 which he hopes will mean the mini slot is picked up as it's obviously a known issue to VM engineers by now. If not I've got to ring back in or let my post in the VM forums to be picked up. Ste was a credit to VM and helped with my call rather than offer BS and fob the problem off. It's a shame VM has a select few who are useless in CS, really does lose VM customers and they need to realise this. BT infinity is in my area from Jan 2012 and once it is the next time I get treated badly by VM if the money is right with BT I'll be off.

07-09-2011, 12:04	#19
Firmsky Inactive Join Date: Sep 2010 Location: Ipswich Services: Ultimate ooomph Posts: 402	Re: Downstream channels The ticket is not live anymore, they're are no known problems with my broadband! Apart from Mini Slot Size 1 restricting my upload speed! I just rang the 50meg team as I'm off today and knew I'd get a uk person, they've stated my upload upgrade has obviously ran into problems and I'm obviously not fully upgraded yet.? I've had the increased speed for 2 months, my configuration pages show 5 meg upload? Am I being fobbed off? Here is my VM forum page in case you wanted to look at modem stats http://community.virginmedia.com/t5/...t/false#M73266 Update I've just rung again as I knew I had been fobbed off and spoke with Ste in the Liverpool office 50meg team, he had never heard of the mini slot size problem but was very good and researched the relevant posts on the VM forum and found all the info I had told him which was posted by Seph. He then spoke to 2nd line support who confirmed my UBR is currently going through a lot of maintenance which does explain the 3 to 4 DS channels etc but this work is stated to finish tomorrow 8/9/11 which he hopes will mean the mini slot is picked up as it's obviously a known issue to VM engineers by now. If not I've got to ring back in or let my post in the VM forums to be picked up. Ste was a credit to VM and helped with my call rather than offer BS and fob the problem off. It's a shame VM has a select few who are useless in CS, really does lose VM customers and they need to realise this. BT infinity is in my area from Jan 2012 and once it is the next time I get treated badly by VM if the money is right with BT I'll be off.