Quote:
Originally Posted by jb66
It should be between -3 and +6. Time to email CEO office
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Hi, after the engineer left, I phoned back the 100mbit team, logged into my computer remotely and done some speed tests on the virgin media website and even he couldnt get more than 55mbit at that moment in time.. also showed him my previous speed tests which showed a fluctuation in speeds 1 minute 96, then maybe 80, then 74, back up to 96 then down to 50 etc lol very erratic.. and his answer was to send out another superhub for what good that will do... im going to be back on the phone no doubt...
regarding the CEOs office, I actually emailed them first originally because i was fed up of this 6 year ongoing issue of weak/borderline signals. all they did was send down an engineer, the first one.. and he did sod all... just told me RG11 was a london architecture, moved my line on the taps and said about the corrosion in the pit before promptly leaving.
Then when he did nothing I phoned retentions, threatened to leave and they booked me a cable repull... which was cancelled because the area manager thought it un-necessary, that was when the 100mbit team said -6 dBmV was borderline and sent this engineer.. but hes turning around saying -7 dBmV is borderline as problems wont occur until it hits -7.1 dBmV, and -6 dBmV is fine.. and after phoning back 100mbit team they dont want to argue with this engineers verdict.
Just seem to be going around in circles now. This engineer told me im the only person on this particular tap.. which means the signal coming out must be ok... and probably for normal customers with maybe 1-2 boxes and a modem is adequate... but because I have 3 boxes, and a modem... 4 way spliiter outside (3outputs, 1 input) and a 3 way splitter inside (2 outputs, 1 input) to split for modem and V+ my signal is significantly weakened.. and even if im only loosing 2-3 dBmV over the cable its enough to make my signal levels borderline.
---------- Post added at 12:57 ---------- Previous post was at 12:45 ----------
It occurs to me, that a lot of these engineers know I need a repull, but they cant do anything more themselves because im already on the highest tap, and the only cable on that tap. which is why they arent doing anything just leaving.
But nobody will recomend a repull because they know I wont get one so its easier for them to fob me off with excuses.
Just lost for ideas now.