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Old 06-09-2011, 11:36   #15
Chris
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Re: Virgin Media to beef up TiVo EPG checks

Quote:
Originally Posted by Stephen View Post
The Doctor Who issue was fixed pretty quickly after it was reported, so someone is on the ball. Most of this series of Who was fine but 1 or 2 episodes have been listed as classic Who meaning it messes up the series link.
'On the ball' in the same sense as the goalkeeper is on the ball when he picks it out of his own net.

If they were on the ball, such an obvious mistake wouldn't have been made in the metadata of one of the most high-profile and widely viewed programmes on British TV. Timeshifting is worth 1.5 - 2.0 million viewers per week to Doctor Who - at least some of them are going to be VM TiVo users. This error has impacted on a lot of people.

The TiVo service doesn't stand or fall on how quickly its operators respond to complaints, but on how well the information the service relies on is handled in the first place. On current evidence they still have a lot of work to do to justify charging people the premium that information is supposed to be worth.
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