Quote:
Originally Posted by grungernut
Not much chance of the OSCS going away, the rumours at the moment are that VM will close the Liverpool Albert dock centre and share the work between Swansea and Offshore, unfortunately VM only really care about bottom line and the Offshore centres are cheap to operate. And for a compny that lost 36,000 Broadband customers in he first qaurter of this year you can see why they need to save.
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Offshore centres might be cheaper to operate but if you have more unhappy customers because of it who then leave Virgin then at the end of the day then having overseas centres is a bad move and we have seen some companies move their Call centres back into this country after huge complaints of poor customer service and loss of customers.