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RB2004 · 29-08-2011, 15:10

Engineer has just been

These are the new signal levels, all he did again was move it up on the line tap, but to me they seem like barely no improvement?

just told me the tap has some corrosion and he will get networks onto it, and refused to do any more than that... so i guess now its wait and see what happens when networks change the tap.

if its still like it, will i need to get another engineer down again? this is getting rediculas now.

Connection
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 194 55616000 Kbits/sec 299000000 Hz -6.1 dBmV 39.0 dB Hybrid
Locked QAM256 193 55616000 Kbits/sec 291000000 Hz -5.8 dBmV 38.5 dB Hybrid
Locked QAM256 195 55616000 Kbits/sec 307000000 Hz -5.9 dBmV 39.0 dB Hybrid
Locked QAM256 196 55616000 Kbits/sec 315000000 Hz -6.3 dBmV 38.8 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 35800000 Hz 49.2 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 2224
Max Traffic Rate 102400000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 2223
Max Traffic Rate 10250000 bps
Max Traffic Burst 16320 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 16320 bytes
Scheduling Type Best Effort

I don't mean to complain, but I pay virgin media over £1000 a year for my services, ive been with them for over 6 years and this problem just wont go away.

All I want is a permanent fix to it.. not get told every time i change my services ive got signal problems. Its frustrating.

29-08-2011, 15:10	#4
RB2004 Inactive Join Date: Jun 2009 Services: Services: 200 Mbit Gamer on Hub 3, 3x Arris V6 Boxes, CISCO V HD, VIP Package Posts: 689	Re: Signal Levels Engineer has just been These are the new signal levels, all he did again was move it up on the line tap, but to me they seem like barely no improvement? just told me the tap has some corrosion and he will get networks onto it, and refused to do any more than that... so i guess now its wait and see what happens when networks change the tap. if its still like it, will i need to get another engineer down again? this is getting rediculas now. Connection Startup Procedure Procedure Status Comment Acquire Downstream Channel 299000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ Downstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked Locked QAM256 194 55616000 Kbits/sec 299000000 Hz -6.1 dBmV 39.0 dB Hybrid Locked QAM256 193 55616000 Kbits/sec 291000000 Hz -5.8 dBmV 38.5 dB Hybrid Locked QAM256 195 55616000 Kbits/sec 307000000 Hz -5.9 dBmV 39.0 dB Hybrid Locked QAM256 196 55616000 Kbits/sec 315000000 Hz -6.3 dBmV 38.8 dB Hybrid Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Upstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power Locked ATDMA 1 20480 Kbits/sec 35800000 Hz 49.2 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Primary Downstream Service Flow Downstream(0) SFID 2224 Max Traffic Rate 102400000 bps Max Traffic Burst 10000 bytes Mix Traffic Rate 0 bps Primary Upstream Service Flow Upstream(0) SFID 2223 Max Traffic Rate 10250000 bps Max Traffic Burst 16320 bytes Mix Traffic Rate 0 bps Max Concatenated Burst 16320 bytes Scheduling Type Best Effort I don't mean to complain, but I pay virgin media over £1000 a year for my services, ive been with them for over 6 years and this problem just wont go away. All I want is a permanent fix to it.. not get told every time i change my services ive got signal problems. Its frustrating.