Quote:
Originally Posted by Hugh
I don't think Masque was proposing it as a full time replacement - he in fact stated "in the event my home connection fails".
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Indeed. By 'full time' I kinda meant 'indefinately and without alternative'. Poorly chosen words on my part. I apologise. The point is that it would be worrying in the extreme and would result in some fairly focussed behaviour from me should I find myself with only a tent to rely on for housing. Until the situation was resolved, it would consume my world.
In the digital world, one's online persona is similarly positioned when dealing with internet connection crises and from an online perspective the customer will appear to act accordingly. This does not mean their every waking minute is internet-connection obsessed.
Context applies. That is my point. It still stands and needs to be considered when dealing online with customers experiencing faults. Exclamations about connection problems like such in the title of this thread are, contextually, not as overly dramatic as they would appear IRL. In context they are entirely justified.