Quote:
Originally Posted by Nopanic
Just to comment on the title, if this really is the biggest mistake of your life, you're doing very well ..
People seem to lose context .. its an Internet connection .. its annoying yes, you should get what you pay for yes, but don't let it ruin your life ..  |
But the context is exactly what you're missing here. People have both a physical life and a digital life these days. Having your internet connection fail is the digital equivalent of being evicted form your home IRL. Sure, a person's physical life is more important and the effects are not comparable, but the reaction of a person's online persona on forums and whatnot is going to be very similar to the reaction of a person losing their home IRL. During every day life, that same person will be no more than irritated by their internet problems and will pay them little mind whilst getting on with life. Their online persona, however, will be obsessed with their internet difficulties because such problems directly impact that persona. They are thrown into sharp focus when the person is sitting in front of their computer.
Of course, if a persons internet connection works but is giving trouble it is still comparable, just proportionately so. If the roof leaks and the windows are broken it's not a nice place to live in. It plays on your mind somewhat.
So, keep in mind that the context applies to both the fault and the customer. Not just the fault.