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Old 25-08-2011, 09:21   #63
qasdfdsaq
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Re: Should VIP customers be guaranteed a UK call centre til midnight?

Quote:
Originally Posted by Masque View Post
I bet you are well paid for it though, get real.
That your best shot? It's all about the money? I don't get paid overtime for extra hours, in fact I don't get paid at all.

---------- Post added at 09:21 ---------- Previous post was at 09:20 ----------

Quote:
Originally Posted by Masque View Post
As above why should we have 2 tiers of call centre one for VIP and one for normal, that in itself would cause uproar on forums more than the thought of anyone working whatever hours.
We already have 2 teirs of call centre, one for 50mb+ and one for everything else.

Where's the uproar?

Again, other companies already do similar things, e.g. 24/7 on the top tariffs, 8-8 on the bottom ones. Or certain "VIP" packages getting UK support either. So much uproar there.
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