Quote:
Originally Posted by Ken W
I have a hearing impairment which I always make the agent aware of but I do find the off shore agents in India very hard to understand. I often give up as I cannot understand their accent.
I have had one agent from the India call centre spoke very clearly but in the main they do not appreciate the problem and just keep repeating themselves which just makes me annoyed, I beleave they need retraining so they appreciate our difficulty to understand them.
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I also have hearing problems and need to wear an aid in both ears (to much playing with Big tanks
.
I just cannot understand a word they say to me on the phone if its india. This issue was increased tonight when my modem failed and i tried to explain that it has died and was making a horrible burnt smell. The first offshore agent i spoke to put down the phone because i asked him to speak up. I then had to redial again only to be cut off at pickup.
Ended up phoning another part of customer service's to get some help and they put me through to a person i could understand. New modem will be in the post for me
"posting this with my virgin portable broadband"