Thread: Has the Indian Call Centre being given the heave ho?
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Old 24-08-2011, 18:24   #12
Ken W
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Re: Has the Indian Call Centre being given the heave ho?
Quote:
Originally Posted by Sirius View Post
Indian call centres are not the only ones that are hard to understand, I had a raging argument with Npower the other day on the phone and they are based in this country. I am not longer a customer of Npower and in fact left them 2 years ago but they have suddenly found a payment that i am supposed to have missed. Told them they can go forth and multiply and after talking to there complaints department they did

There customer service centre is in south shields, I have always had a problem with understanding there accent
I have a hearing impairment which I always make the agent aware of but I do find the off shore agents in India very hard to understand. I often give up as I cannot understand their accent.
I have had one agent from the India call centre spoke very clearly but in the main they do not appreciate the problem and just keep repeating themselves which just makes me annoyed, I beleave they need retraining so they appreciate our difficulty to understand them.
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