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Re: Has the Indian Call Centre being given the heave ho?
However sadly they make economic sense. An Indian IT graduate will work in a centre for less pay than in a UK one and costs are lower.
Yes there is a cost in customer satisfaction, but it is all balanced.
Off shoring is a sad fact of life. 118 247 have just been offshored for example. Most European countries have it I'm afraid. France use Morocco for a lot of theirs and they are very good too.
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