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Old 23-08-2011, 21:34   #57
Peter_
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Re: Should VIP customers be guaranteed a UK call centre til midnight?

Quote:
Originally Posted by KenK View Post
I can wrap my head around the concept. I also know about colleagues providing 24x7 call-centre cover on shifts, in the same building as I work. And that's not in a city, it's way out in the sticks. Is it VM or Liverpool that's different?
Put Indian Standard Time into your favourite search engine -that'll give you some idea. I can't help feeling you're "off-shoring" your concern for your fellow workers.
We are in the Albert Dock.

We know the time difference.

As above why should we have 2 tiers of call centre one for VIP and one for normal, that in itself would cause uproar on forums more than the thought of anyone working whatever hours.
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