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Old 23-08-2011, 21:32   #56
KenK
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Join Date: Jul 2003
Location: Glasgow
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Re: Should VIP customers be guaranteed a UK call centre til midnight?

Quote:
Originally Posted by Masque View Post
So you find it acceptable for people to have to walk home out of a city after Midnight
<snip>
Now remember we are not talking about highly paid individuals or even the self employed but people on relatively low wages were if you factor in the cost of taxi fares for a up to Midnight shift it no longer appears a viable option causing them to look elsewhere for work, or can you not wrap your head around that concept.
Quote:
Originally Posted by gazzae View Post
Shift times aren't based around the last bus home and how much someone gets paid is a nonsense argument, plenty of manufacturing companies work 24hrs on 3 shifts where people are going home at midnight/1am.
I can wrap my head around the concept. I also know about colleagues providing 24x7 call-centre cover on shifts, in the same building as I work. And that's not in a city, it's way out in the sticks. Is it VM or Liverpool that's different?
Quote:
Originally Posted by Masque View Post
Comparisons with offshore is pointless as they work a completely different contract and no one here knows what hours they do anyway.
Put Indian Standard Time into your favourite search engine -that'll give you some idea. I can't help feeling you're "off-shoring" your concern for your fellow workers.

PS for the record, I think all customers should have access to UK call centres, not just those on VIP deals.
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