Quote:
Originally Posted by theoldbill
Telford had a 28hr outage Friday... low SNR on one of the upstream cables? How great this 'advanced' fibre optic network is that my modem was offline but I could've run next door to lend my neighbours and hooked it up and got service, seeing as he is on a different CMTS. For an outage that long why can't they (temporarily) re-distribute CPE's to other accessible CMTS's rather than leave them offline for so long?
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That could cause utilisation issues for other customers, thus causing even more inconvenience for more customers! SNR takes some time to track down TBH. Usually a 2 man job as they have to track down the cause of the noise. Not a quick fix, it's why the tickets are P3 and P4's... It's not uncommon for the noise to be caused by a dodgy hook-up somewhere.
---------- Post added at 17:53 ---------- Previous post was at 17:52 ----------
Quote:
Originally Posted by Masque
That will have been a fun fix for them.  |
I know.. long day/night for them
