Thread: 50M Should VIP customers be guaranteed a UK call centre til midnight?
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Old 23-08-2011, 08:10   #43
kwikbreaks
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Join Date: May 2010
Services: Plusnet FTTC, FoxSat HDR for TV, Vonage VOIP.
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Re: Should VIP customers be guaranteed a UK call centre til midnight?
What would be rather nice for TS would be a UK only call centre 8:00am to 8:00pm and offshore for the offpeak hours and CS billing query type work.

All the "How do I set up my WiFi?" type stuff should be offloaded to the paid-for service.
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