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KungFuKitty · 22-08-2011, 22:51

It's not so much where they come from, lol, as you know. It's the fact of them being scripted and terribly trained and also the fact that... sorry if this isn't "pc" enough for some people... but their indian accents can be so thick it's hard to understand. I've had a couple of guys from Indian Call Centers that spoke great english but were still trained horribly, yet 9/10 times, for me anyway... it's very hard to understand.

To comment on the "VIP" top-dollar service i disagree, anyone paying for a service should be able to speak immediately with somebody who'll take your issue seriously, not just follow a script and also be able to speak very well in the company's user based language.

If somebody was phoning one of their services in India and they recieved a thick scottish accent that basically just went down through a script, barely listening, i'm sure they'd get frustrated too.

22-08-2011, 22:51	#26
KungFuKitty Inactive Join Date: Mar 2008 Location: England - Bristol Services: VM XL BB (20meg) Posts: 146	Re: Bypass Indian Call Centers! It's not so much where they come from, lol, as you know. It's the fact of them being scripted and terribly trained and also the fact that... sorry if this isn't "pc" enough for some people... but their indian accents can be so thick it's hard to understand. I've had a couple of guys from Indian Call Centers that spoke great english but were still trained horribly, yet 9/10 times, for me anyway... it's very hard to understand. To comment on the "VIP" top-dollar service i disagree, anyone paying for a service should be able to speak immediately with somebody who'll take your issue seriously, not just follow a script and also be able to speak very well in the company's user based language. If somebody was phoning one of their services in India and they recieved a thick scottish accent that basically just went down through a script, barely listening, i'm sure they'd get frustrated too.