Re: Should VIP customers be guaranteed a UK call centre til midnight?
That's kinda my point really. Just because you don't see a need, doesn't mean nobody else does. After all, peak time runs till midnight, and in my area appears to not tail off till 2am. Not all customers follow the same waking hours as yourself.
And again, other ISPs manage it, so the fact that you want more pay/safety/holidays doesn't cut it. You don't neccessarily even have to travel, if they can make it work from outside the country they can make it possible to work from home. None of these problems are remotely relevant.
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