Cable Forum - View Single Post - 50M Should VIP customers be guaranteed a UK call centre til midnight?

nefu · 22-08-2011, 12:47

Why not just get better trained staff offshore and the need for UK out of hours staff goes away. Compaints seem to be around technical ability and language, so just recruit people with very good English and train them well.

22-08-2011, 12:47	#30
nefu cf.member Join Date: Nov 2003 Location: Swindon Services: XXL Broadband, XL TV, Tivo, V+, XXL phone, several mobiles! Posts: 86	Re: Should VIP customers be guaranteed a UK call centre til midnight? Why not just get better trained staff offshore and the need for UK out of hours staff goes away. Compaints seem to be around technical ability and language, so just recruit people with very good English and train them well.