Thread: 50M Should VIP customers be guaranteed a UK call centre til midnight?
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Old 22-08-2011, 10:12   #29
kwikbreaks
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Join Date: May 2010
Services: Plusnet FTTC, FoxSat HDR for TV, Vonage VOIP.
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Re: Should VIP customers be guaranteed a UK call centre til midnight?
Most of the complaints I see about VM offshore support do actually mention a difficulty understanding the rep and in being understood so racist or not (and imo it isn't) it's a very important factor in just how much use the support is. If you can't communicate with the rep you may just as well have a tape playing "most Superhubs work perfectly"...

I can't comment myself as I've never spoken to anyone from VM offshore support as I chose to use the forum for an upstream voltage problem, then forum and CEO office for my Superhub woes, and "I'm thinking of leaving" to cancel the phone.
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