Quote:
Originally Posted by Maggy J
Well it all comes down to cost in the end...I suspect you would end up paying extra on the package for such a service.  |
O2 has 24-hour UK support and charges less than VM... I for one would happily pay extra to know I can speak to someone who knows what they're doing when my connection breaks.
That said there are examples of offshore support being done well, and examples of it being done terribly. Surprisingly enough, as much as I dread having to explain my problems to someone who I can barely understand, some companies have their offshore support trained and managed so well I have complete confidence in them being able to resolve my query each and every time.
Funny enough, VM isn't one of them. In fact, even their UK agents have been next to useless on more than one occasion.
It's not about where your staff are located - suggesting foreign call centre staff are somehow less intelligent is just racism. It's all about management, training, and procedures. Three facets that VM's offshore centres fail epically on. It's not because offshore people are inherently stupid - VM just prevent them from doing anything useful. If anything, blame VM, not the offshore folk. They're just doing what they're paid to do.
---------- Post added at 09:29 ---------- Previous post was at 09:24 ----------
Quote:
Originally Posted by jb66
Close nightclubs, pubs, hospitals, staff can't get home, no buses! Lol
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Or more relevantly, the NOC folk and datacentre staff who are on-call 24/7. I guess the union would ban their jobs if they had a say...
Oh wait...
---------- Post added at 09:33 ---------- Previous post was at 09:29 ----------
Quote:
Originally Posted by Masque
One important point though would you all be willing to pay a lot more for your services in order to have a UK only call centre base as that is what it would take as higher wages would have to be paid.
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Ignorance at it's best.
You want to be paid more money than other people doing an equivalent job, yet you're unwilling to work extra hours or be flexible. And scream "UNIONS HALP" soon as someone suggests working till midnight. Jeez.
What the hell do you think makes you entitled to more pay than foreigners? Your accent?