[MovedGoalPosts]

Ability of staff to get to and from work is irrelevant. Either the wages are of sufficeint levels that staff are willing to do it, or there will be noone there to anser the calls. But then if wages have to go up then the customer costs would rise and would we accept that. I doubt it.

But why should one type of customer be entitled to better service than another. The VIP customer may pay more, than a simple 20meg BB only customer, but then they use more and cost VM more by using that bit more. OK hopefully overall profit margins are better, because of the better turnover.

But this post does not really address the issue. I've had occasion to call VM a number of times. It;s quite random if I get a UK or overseas call centre. To be honest I find the scottish accent just as hard to understand as the Indian ones. Indeed often I have no issue with the overseas. What really cheeses me off is the two minute process of working through the various call systems (I've dialled 151 because I have a fault, so I don't need the options to change services etc), and that so many agents, UK and overseas don't want to listen to your diagnosis, they just want to work through their script.