Cable Forum - View Single Post - 50M Should VIP customers be guaranteed a UK call centre til midnight?

KenK · 21-08-2011, 22:13

Getting staff home from work after a late finish is a problem every company has to face. VM are not alone, so all they have to do is ask what those other companies do. I expect the answer would be they pay for it, either in wages, shift allowances or late-night transport costs.
I voted 'yes' but I agree with Milambar, this should be for all customers. And why not 24x7 UK-based call centres?

21-08-2011, 22:13	#12
KenK Inactive Join Date: Jul 2003 Location: Glasgow Posts: 560	Re: Should VIP customers be guaranteed a UK call centre til midnight? Getting staff home from work after a late finish is a problem every company has to face. VM are not alone, so all they have to do is ask what those other companies do. I expect the answer would be they pay for it, either in wages, shift allowances or late-night transport costs. I voted 'yes' but I agree with Milambar, this should be for all customers. And why not 24x7 UK-based call centres?